Service Provider Information
Name: Boldogkő-Fruit Kft.
Registered Office and Mailing Address: 3885 Boldogkőváralja, Béke út 31.
Customer Service Office: 3885 Boldogkőváralja, 048/3 hrsz.
Phone Number: +36 46 306 628
Email Address: info@bestillo.hu
Company Registration Number: 05-09-010886
Court of Registration: Miskolc Court of Justice, acting as the Court of Registration
Tax Number: 13168669-2-05
1. GENERAL INFORMATION, CONTRACT FORMATION BETWEEN THE PARTIES
1.1. These General Terms and Conditions (hereinafter: GTC) apply to all electronic commerce services provided within the territory of Hungary via the electronic store available at shop.bestillo.hu (hereinafter: Website, Online Store). Furthermore, these GTC apply to all commercial transactions established between the Parties defined in this contract within the territory of Hungary. The purchase through the Online Store is governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services.
1.2. Purchases in the Online Store can be made electronically by placing an order in accordance with the procedures specified in these GTC.
1.3. Most services of the Online Store are available to all users without registration.
1.4. After placing the order, the contract may be freely modified or cancelled without any consequence until it is fulfilled. This can be done by phone or email. The contract concluded in Hungarian between the Parties through the purchase is considered a written agreement, which is archived by the Service Provider and stored for 5 years after its creation, and can be accessed afterward.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider does not adhere to any code of conduct.
1.7. Customer Service: Boldogkő-Fruit Kft.
Customer service location: 3885 Boldogkőváralja, 043/8 hrsz.
There is no possibility for in-person service at the customer service address. Customers can contact customer service only via email or phone.
Customer service phone number: Available during current opening hours
Phone: +36 46 306 628
Website: bestillo.hu
Email: info@bestillo.hu
2. REGISTRATION
2.1. Purchasing in the webshop does not require registration.
3. ORDERING
3.1. The essential characteristics, features, and usage instructions of the products for sale can be found on the respective product information page. If you have any questions about the product prior to purchasing, our customer service is happy to help.
3.2. The purchase price is always indicated next to the selected product and includes VAT unless otherwise stated. Delivery costs are not included in the product prices.
3.3. The Service Provider reserves the right to change the prices of products available through the Website. Price changes become effective at the time they appear on the Website and do not affect previously ordered products. If the price drops after the online payment and before product delivery, no refund can be issued. Online payment security checks take a minimum of 24 hours, and the product will be delivered only after completion.
3.4. Despite all efforts, if an incorrect price appears on the Website—especially clearly incorrect prices significantly deviating from the usual, accepted, or estimated price of the product (including 0 HUF or 1 HUF due to system errors)—the Service Provider is not obliged to deliver the product at that price. Instead, it may offer the product at the correct price, and the Customer can cancel the purchase without justification.
3.5. Orders can only be accepted if all required fields are completed correctly. Incomplete or incorrect entries result in an error message. The Service Provider bears no responsibility for delays or issues resulting from incorrect or inaccurate data provided by the Customer. Certain products can only be ordered by persons over 18 years of age.
To place an order, Customers must use the shopping cart by clicking “Add to Cart” on the product page. The cart can be viewed or edited by clicking the cart icon, where quantities can be changed or items removed. Finalizing the cart allows proceeding to checkout, where the necessary information must be provided. Clicking “Place Order” submits the order and establishes a payment obligation.
3.6. The product prices displayed on the Website are gross prices and include VAT and other public charges. Delivery charges are not included, and there are no additional packaging fees. Prices are listed in Hungarian Forints (HUF).
4. CORRECTION OF INPUT ERRORS
4.1. Customers can correct input errors at any stage of the ordering process until the order is submitted by deleting or modifying items in the cart.
5. OFFER BINDING AND CONFIRMATION
5.1. The Service Provider confirms the receipt of the order without delay, but no later than 48 hours, via automatic email containing all details of the order.
5.2. This confirmation email constitutes the acceptance of the offer, thereby creating a valid contract between the Customer and the Service Provider.
5.3. If no confirmation is received within 48 hours, the Customer is released from their offer.
5.4. If the Customer notices an error in the confirmation email, they must notify the Service Provider within one day or when contacted by phone.
5.5. The contract concluded through electronic ordering qualifies as a written contract under Hungarian civil law (Act V of 2013), Act CVIII of 2001 on e-commerce, and complies with Government Decree 45/2014 (II.26.), as well as Directive 2011/83/EU of the European Parliament and Council.
5.6. If a product marked “Available upon order” cannot be procured within the stated period, the Service Provider reserves the right to decline the order. In such cases, no contract is established, and any advance payments will be refunded immediately.
6. DELIVERY AND PAYMENT TERMS
6.1. The Service Provider delivers ordered products to the Customer for a delivery fee. Delivery charges are shown during the order process. Different product categories may have different delivery rates. The Service Provider may offer free delivery during promotions, depending on order value or other promotional conditions. If the order includes non-eligible items, a delivery fee may apply. Merged shipping is possible for multiple orders only upon Customer’s request and confirmation by the Service Provider. Already initiated shipments cannot be merged. Changes in delivery fees take effect upon publication and do not affect ongoing orders.
6.2. Unless agreed otherwise, the Service Provider must deliver the ordered product within 30 days after the contract is concluded. If delayed, the Customer may set a new deadline. If not fulfilled by then, the Customer may cancel the contract.
6.3. Products may also be picked up in person at the Service Provider’s premises or at partner locations.
6.4. Services ordered on the Website are provided at the location specified in the confirmation email.
6.5. Invoice
The Service Provider issues an electronic invoice sent to the email address provided by the Customer. Accepting these GTC implies consent to receive electronic invoices. A PDF version is sent via email, and the original is delivered with the product. The Customer agrees to download the invoice by the deadline stated in the email. Electronic invoices are stored as per applicable accounting and tax laws. Customers choosing in-person pickup will receive a printed invoice at the pickup point or by post.
6.6. Home delivery is available only within Hungary.
7. RIGHT OF WITHDRAWAL
The provisions of this section apply exclusively to natural persons acting outside the scope of their profession, occupation, or business activity who purchase, order, receive, use goods, or make use of services, and are the recipients of commercial communication or offers relating to the goods (hereinafter referred to as the “Consumer”). In the case of a contract for the sale of goods, the Consumer has the right to withdraw from the contract without justification within fourteen (14) days from the date on which the Consumer or a third party, other than the carrier and indicated by the Consumer, takes possession of:
- the product,
- in the case of multiple goods, the last delivered product,
- in the case of a product consisting of several lots or pieces, the last delivered lot or piece,
- in the case of goods delivered regularly over a defined period, the first delivery.
The Consumer is also entitled to exercise the right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product. For service contracts, the Consumer may exercise the right of withdrawal within fourteen days from the date of conclusion of the contract.
The Consumer does not have the right of withdrawal in the case of sealed products, if the seal has been broken or the packaging, label, or excise seal is damaged after delivery.
7.1. Procedure for exercising the right of withdrawal
7.1.1. If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of this intention (e.g., by post or electronically) to the Service Provider using the contact details provided at the beginning of these Terms and Conditions. The right of withdrawal is deemed exercised in due time if the Consumer sends their statement before the withdrawal deadline expires.
7.1.2. The Consumer bears the burden of proof that the right of withdrawal was exercised in accordance with the provisions of this section.
7.1.3. In both cases, the Service Provider shall promptly confirm receipt of the Consumer's withdrawal statement via email.
7.1.4. In case of written withdrawal, it shall be deemed valid if the Consumer sends the statement within 14 calendar days (even on the 14th day).
7.1.5. When sent by post, the date of posting, or in case of email, the time of sending the email shall be considered for the calculation of the deadline. Consumers are advised to send postal mail as registered to ensure the posting date can be verified.
7.1.6. In case of withdrawal, the Consumer is obligated to return the product to the return address below without undue delay and no later than 14 days from the date of communicating the withdrawal.
Return address: Boldogkő-Fruit Kft., 3885 Boldogkőváralja, Béke út 31.
The Service Provider must maintain at least one return point where products affected by withdrawal can be returned.
7.1.7. The deadline is considered met if the Consumer sends (posts or hands over to a courier) the product before the 14-day period expires.
7.1.8. The cost of returning the product is borne by the Consumer unless the Service Provider agrees to bear such costs. Upon the Consumer’s request, the Service Provider may arrange the return shipment, but the cost of such organized return shall be borne by the Consumer. The Service Provider does not reimburse these costs but only assists in facilitating the process. Such a request must be made through the Service Provider’s customer service.
7.1.9. The Service Provider does not accept returned parcels sent with cash-on-delivery. Other than the return cost, the Consumer shall not bear any other costs in relation to the withdrawal.
7.1.10. If the Consumer withdraws from the contract, the Service Provider shall refund all payments received from the Consumer, including the cost of delivery (except additional costs resulting from the Consumer’s choice of a delivery method other than the standard least expensive option offered) without undue delay and no later than 14 days after receipt of the withdrawal statement. The refund may be withheld until the product is returned or the Consumer provides credible proof of having sent it back—whichever is earlier.
7.1.11. The refund shall be made using the same payment method used by the Consumer, unless the Consumer explicitly agrees to a different method. No additional costs shall be charged to the Consumer for such a refund.
7.1.12. The Consumer is only liable for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.
7.1.13. If the Consumer exercises the right of termination in the case of a service contract after performance has begun, they are required to reimburse the Service Provider’s reasonable costs.
7.1.14. The Service Provider may demand reimbursement for the depreciation of the product and for reasonable costs resulting from usage exceeding what is necessary to determine its nature and characteristics, especially if the Consumer has explicitly requested performance to begin before the withdrawal period ended and subsequently exercises the right of termination.
8. WARRANTY
8.1. Statutory Warranty
8.1.1. The Service Provider is subject to a warranty obligation for its products in accordance with the Civil Code and Government Decree 151/2003 (IX.22.), which means that within the warranty period, the Service Provider can only be released from liability if it proves that the defect occurred as a result of improper use of the product.
9. GUARANTEE
9.1. Guarantee of Conformity
9.1.1. In case of defective performance, the Customer may assert a guarantee of conformity claim against the Service Provider. In the case of consumer contracts, the Customer may assert their rights within a 2-year limitation period from the date of delivery for defects that were already present at the time of delivery. After this period, the right to assert such claims expires.
9.1.2. In contracts concluded with non-consumers, the limitation period is 1 year from the date of receipt.
10. LIABILITY
10.1. The information available on the Website has been posted in good faith and is intended for informational purposes only. The Service Provider accepts no responsibility for the accuracy or completeness of such information.
10.2. The Customer uses the Website at their own risk and agrees that the Service Provider shall not be liable for any damages, whether material or non-material, arising from the use, except for damages caused intentionally, through gross negligence, or criminal acts, or those that result in injury to life, physical integrity, or health.
10.3. The Service Provider disclaims all liability for the conduct of Website users. The Customer is solely and fully responsible for their own behavior. In case of a violation, the Service Provider will cooperate fully with the authorities to investigate any infringements.
11. LEGAL REMEDIES
11.1. Complaint Handling
The Customer may submit complaints concerning the product or the Service Provider’s activity at the Service Provider’s registered office.
According to current legislation, the Service Provider shall immediately investigate and, if possible, remedy verbal complaints (in person). If the Customer disagrees with the complaint’s resolution or if immediate investigation is not possible, a report is drawn up and a copy is:
- handed to the Customer in the case of in-person complaints,
- sent to the Customer in case of telephone complaints together with the written response.
The Service Provider must respond in writing to complaints within 30 days of receipt and ensure that the response reaches the Customer. If the complaint is rejected, the Service Provider must provide justification.
The Service Provider must retain the complaint report and response for 5 years.
11.2. Other Legal Remedies
If the consumer dispute between the Service Provider and the Customer cannot be settled, the following options are available:
- Entry in the Customer Book: Available at all physical locations. The Service Provider responds in writing within 30 days.
- Consumer Protection Authority Complaint: If the Customer suspects a violation of their consumer rights, they may file a complaint with the competent authority based on their residence. The authority will decide whether to initiate a consumer protection procedure. A list of authorities is available at: http://jarasinfo.gov.hu
- Conciliation Board: For out-of-court resolution of consumer disputes regarding quality, safety, product liability, contract performance, etc., the Customer may turn to the conciliation board of their residence or the one affiliated with the Service Provider's professional chamber. Non-governmental organizations, churches, residential communities, housing cooperatives, and micro, small, and medium-sized enterprises may also be considered “consumers” in these cases.
- A list of Conciliation Boards is available at the link above. Participation by the Service Provider is mandatory, including sending a written reply.
- Online Dispute Resolution (ODR): For cross-border disputes concerning online purchases, the consumer may submit a complaint via the online platform: https://ec.europa.eu/consumers/odr
- The consumer must register, complete the form, and submit it electronically to the Conciliation Board through the platform.
In Hungary, the Budapest Conciliation Board (BBT) has jurisdiction over cross-border consumer disputes related to online contracts.
- Judicial Procedure: The Customer may enforce their claims arising from consumer disputes in civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.